Returns, Refund and Cancellation Policy


If you are not satisfied with your purchase we will offer you a refund or exchange on any merchandise that is returned in its original condition within 14 days of receipt.

Should you need to return any item to us for any reason please contact us first by telephone or email, please see our contact page.

A full refund less the shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.


Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.


Changing or cancelling an order

You have the right to cancel your order within 14 working days from the date you received your order. To cancel your order please contact us in writing. If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together, if your order hasn’t already been dispatched. 

Please note that with hand-crafted items, sometimes there can be slight variations between the goods depicted on site and the batches we carry in stock. You may contact us by phone or email before ordering certain items so we can send you images of our current stock items. However if you are still not satisfied with the item(s) you ultimately receive the normal return of goods policy applies to your order.


Will any return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us.

We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you.

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.


When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.